Warranty Information

How It Works

At Air Rover, Inc., we don’t just offer quality portable air conditioners and environmental control units (ECUs), we provide excellent warranty terms to protect your investment.

Commercial Portable Air Conditioners Warranty

DISCLAIMER:
THIS WARRANTY IS GRANTED ONLY TO THE ORIGINAL PURCHASER AND IS NOT TRANSFERABLE TO ANY END-USER TO WHICH THE COMMERCIAL PORTABLE UNIT MAY BE TRANSFERRED. ANY SUCH WARRANTY RESPONSIBILITY IS BETWEEN THE END-USER AND THE PURCHASER.
This Warranty Notice supersedes any other warranty notice by which Air Rover, Inc., may be included under the Terms and Conditions of the Purchase Order or Contract of any purchaser doing business with Air Rover, Inc.

If any part of your Air Rover Commercial Portable Unit fails because of an inherent defect within twelve months from date of delivery, Air Rover, Inc. will furnish without charge F.O.B. Tyler, Texas, the required replacement part. If the failure occurs within a period of ninety (90) days from date of delivery, any related transportation, service labor and diagnostic calls that have been previously authorized by Air Rover, Inc., will be included in this warranty. Otherwise any related transportation, service labor, diagnosis calls, filters, driers and/or refrigerant are not included.

All warranty work must have written authorization prior to service. No warranty work will be paid without written authorization from Air Rover, Inc. Air Rover warrants only to the original purchaser. To obtain service under this warranty, the customer must contact Air Rover, Inc. Service Department at (903) 877-3430 between 8:00am and 4:00pm (CT) Monday through Thursday, and between 8:00am and 3:00pm (CT) on Friday, and request a Service Repair Authorization (SRA) or a Return Material Authorization (RMA) number accordingly. All transportation costs, related service labor charges, and/or diagnostic call charges must be authorized prior to commencement of the service . Authorization must be obtained before any replacement parts, other than those provided by Air Rover, Inc. are installed. Parts and service obtained under the stated warranty must be shipped to or performed only at a CONUS valid address. It is the responsibility of the customer to move merchandise accordingly.

The purchaser has the responsibility of inspecting all merchandise received from Air Rover, Inc. within 14 days. This warranty does not cover damages caused by improper installation, modification, misuse of equipment or negligent servicing. Units that are to be used where ambient outside temperatures will be less than 45°F are not covered by this warranty unless said units are equipped with optional low ambient controls. Furthermore, units which are to be used where the evaporator temperature may reach or exceed 100°F for extended periods will not be covered by this warranty unless said units are equipped with optional high ambient controls. Units that are to be used for process cooling will not be covered by this warranty because such units require special adaptations which are specific to each purpose.

This warranty constitutes the exclusive remedy of any purchaser of Air Rover, Inc. Portable Air Conditioners and is in lieu of all other warranties, expressed or implied, including, without limitation, any implied warranty or merchantability of fitness for use, to the fullest extent permitted by law.

Freight Damage/Shortage must be reported within 15 days from receipt of delivery. Warranty coverage extends only to the original destination contracted with the Air Rover plant in Tyler, Texas and does not cover units which are transshipped to an alternate destination after initial receipt. Such additional movement to alternate locations voids the warranty, since Air Rover cannot be responsible for the onward movement of the unit(s). In no event shall Air Rover, Inc. be liable for incidental or consequential damages. This warranty applies to products purchased and retained for use in the United States, as well as units shipped for use in Canada and Mexico. Units used in the aforementioned countries are honored under Air Rover, Incorporated’s standard 90-day labor, 1-year parts warranty.

This warranty does not cover any issues resulting from improper or unreasonable use or maintenance; failure to follow operating instructions; accidents; excess moisture; lightning; connections to improper voltage supply; unauthorized alteration or modification of original condition; damages caused by use with non-Air Rover components; components that require modification or adaptation to enable it to operate in any country other than the country for which it was designed, manufactured, approved and/or authorized, or repair of products damaged by these or any modifications.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE AND COUNTRY TO COUNTRY. Some states and countries do not allow limitations or exclusions, so the above limitations or exclusions may not apply to you.

AIR ROVER, INC. – Tyler, Texas
WARRANTOR 07/01/2019

Environmental Control Units Warranty

DISCLAIMER:
THIS WARRANTY IS GRANTED ONLY TO THE ORIGINAL PURCHASER AND IS NOT TRANSFERABLE TO ANY END-USER TO WHICH THE ENVIRONMENTAL CONTROL UNIT MAY BE TRANSFERRED. ANY SUCH WARRANTY RESPONSIBILITY IS BETWEEN THE END-USER AND THE PURCHASER.
This Warranty Notice supersedes any other warranty notice by which Air Rover, Inc., may be included under the Terms and Conditions of the Purchase Order or Contract of any purchaser doing business with Air Rover, Inc.

One-Year Parts Guarantee – Worldwide
If any part of your Air Rover Environmental Control Unit fails because of an inherent defect within a twelve-month period from delivery date of purchase, Air Rover, Inc. will furnish without charge F.O.B. Tyler, Texas, the required replacement part. Any transportation, related service labor, diagnosis calls, filters, driers and/or refrigerant are not included.

Before Warranty transactions are executed, a written authorization number must be issued from Air Rover. For warranty service and/or replacement parts, contact Air Rover, Inc. at (903) 877-3430 between 8:00am and 4:00pm (CT) Monday through Thursday, and between 8:00am and 3:00pm (CT) on Friday, and request a Service Repair Authorization (SRA) or a Return Material Authorization (RMA) number appropriately. Authorization must be obtained before any replacement parts are shipped. Air Rover, Inc. will invoice the replacement part pending receipt of the defective part, preserved and labeled with the RMA number. Air Rover, Inc. will then credit the invoice for the price of the replacement part.

90-Day Service Guarantee – CONUS, Canada, and Mexico
Purchaser has the responsibility of inspecting all merchandise shipped from Air Rover, Inc. within 14 days. Air Rover reserves the right to require proof of Receipt Inspection conducted by the Purchaser at any time during the 90 Day Service Guarantee Period. All service labor charges and/or diagnostic call charges must be authorized with an SRA prior to commencement of the service. To obtain service under this warranty, the Purchaser must contact Air Rover, Inc. Service Department at (903) 877-3430 between 8:00am and 4:00pm (CT) Monday through Thursday, and between 8:00am and 3:00pm (CT) on Friday, and request a Service Repair Authorization (SRA). Authorization must be obtained before any replacement parts, other than those provided by Air Rover, Inc. are installed. Parts and service obtained under the stated warranty must be shipped to or performed only at a CONUS valid address. It is the responsibility of the Purchaser to move merchandise accordingly. This 90-Day Service Guarantee applies to products purchased and retained for use in the United States, as well as units shipped for use in Canada and Mexico. Units used in the aforementioned countries are honored under the Air Rover, Inc.’s standard 90-Day Service and One-Year Parts Guarantee.

Further Warranty Information
THIS WARRANTY does not cover damages caused by improper installation, misuse of equipment, unauthorized modification of any extent or nature, or negligent servicing. Units that are to be used where ambient outside temperatures will be less than 45°F are not covered by this warranty unless said units are equipped with optional low ambient controls.

THIS WARRANTY constitutes the exclusive remedy of any Purchaser of Air Rover, Inc. Environmental Control Units and is in lieu of all other warranties, express or implied, including, without limitation, any implied warranty or merchantability of fitness for use, to the fullest extent permitted by law. In no event shall Air Rover, Inc. be liable for incidental or consequential damages. THIS WARRANTY gives you specific legal rights, and you may also have other rights which vary from state to state and country to country. Some states and countries do not allow limitations or exclusions, so the above limitations or exclusions may not apply in these cases.

AIR ROVER, INC. – Tyler, Texas
WARRANTOR 07/01/2019